Accessibility Statement

Our Commitment

Paula S. Gordy LISW, LLC is committed to ensuring that our website is accessible to all people, including individuals with disabilities. We believe that every person deserves equal access to information about mental health services and the ability to navigate our site with ease, regardless of ability or the technology they use.

We strive to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which are widely recognized as the benchmark for web accessibility. These guidelines are designed to make web content more accessible to people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.

We view accessibility as an ongoing effort and are continuously working to improve the user experience for all visitors to our website.

Accessibility Features

We have implemented the following accessibility features throughout our website to support a wide range of users and assistive technologies:

Assistive Technology Compatibility

Our website is designed to be compatible with a variety of assistive technologies, including:

• Screen readers — Including JAWS (Job Access With Speech), NVDA (NonVisual Desktop Access), and VoiceOver (macOS and iOS). Our markup and ARIA attributes are designed to provide a meaningful experience for screen reader users.
• Voice recognition software — Our interactive elements include visible labels and accessible names, supporting users who navigate and input content using voice commands.
• Screen magnification — Our responsive design adapts to increased zoom levels and screen magnification without loss of content or functionality.
• Keyboard-only navigation — All features and interactive elements on our website can be fully accessed and operated without the use of a mouse or other pointing device.

Known Limitations

We are continuously working to improve the accessibility of our website. While we strive for full WCAG 2.1 Level AA compliance, we are aware of the following areas where accessibility may be limited:

• Map embeds — Embedded maps on our contact and locations pages may have limited accessibility for screen reader users. We provide full text addresses and directions links as accessible alternatives for all office locations.
• Third-party content — Some features of our website, including the client portal, are provided and managed by external vendors. While we actively encourage our vendors to prioritize accessibility, we cannot guarantee the accessibility of their content or interfaces. If you encounter barriers in third-party components, please let us know and we will work with the vendor to address the issue.

If you encounter any accessibility barriers not listed above, we encourage you to contact us so we can address them promptly.

Physical Office Accessibility

Our commitment to accessibility extends beyond our website to our physical office locations. We are dedicated to ensuring that all clients can access our services comfortably and with dignity.

Reasonable accommodations are available upon request for all of our services. We are committed to working with you to ensure that you can participate fully in your care. Accommodations may include, but are not limited to, assistance with physical access, alternative formats for written materials, and flexible scheduling.

If you prefer to receive services from home, we also offer telehealth sessions through a secure, HIPAA-compliant video platform.

Feedback & Contact

We welcome your feedback on the accessibility of our website and our services. If you encounter an accessibility barrier, have difficulty using any part of our site, or have suggestions for improvement, we want to hear from you.

When contacting us about an accessibility issue, it is helpful to include the following information so we can address your concern as effectively as possible:

• A description of the accessibility problem you encountered
• The web page address (URL) where you experienced the issue
• The type of assistive technology you were using, if applicable
• Your preferred method of contact so we can follow up with you

We aim to respond to all accessibility feedback within 5 business days. We take every report seriously and will work to identify and resolve issues as quickly as possible.

Applicable Laws & Enforcement

Paula S. Gordy LISW, LLC recognizes our obligations under applicable federal and state laws regarding accessibility, including:

• Americans with Disabilities Act (ADA), Title III — Title III of the ADA prohibits discrimination on the basis of disability in places of public accommodation, including the offices of health care providers. We are committed to ensuring that our facilities and services are accessible in compliance with ADA requirements.
• Section 508 of the Rehabilitation Act — While Section 508 primarily applies to federal agencies and their contractors, we use its standards as a guiding framework for our digital accessibility efforts to ensure that our electronic and information technology is accessible to people with disabilities.
• Iowa Civil Rights Act (Iowa Code Chapter 216) — The Iowa Civil Rights Act prohibits discrimination in public accommodations on the basis of disability, among other protected characteristics. We are committed to full compliance with this law and to ensuring that all individuals in our community can access our services without barriers.

If you believe that you have been discriminated against on the basis of disability in connection with our services, you may file a complaint with the Iowa Civil Rights Commission or the U.S. Department of Justice. We encourage you to contact us first so that we may have the opportunity to address your concern directly.

Last updated: January 2026